Frequently Asked Questions About Bow Minicabs

It could not be more simple to use our services – just pick up the phone and dial 020 8981 1900. We do all we can to make sure that every single one of our clients is made to feel welcome, and that they will soon learn that our services are reliable and supremely efficient.

Call us if you have any questions, but here for your convenience are the answers to the most common questions we receive:

Q. Do you provide car seats for children?
A. For health and safety reasons we do not fit children's car seats in any of our vehicles. The appropriate legislation in the UK permits children to travel unrestrained in licensed taxi cabs and private hire vehicles. Children under three years of age are permitted to travel with an adult passenger in the rear seat of a vehicle without a car seat or seat belt. Children over three years of age can travel without a car seat, but they must wear a seatbelt.

You are welcome to provide a car seat of your own if that is your preference.

The time of my flight has changed. Do you check flight times?
We do keep an eye on flight times, which is why we ask for your flight details when you book an airport transfer. If your plane lands early or late, your Bow Cars minicab will be waiting for you in time for when your flight arrives.

Do you charge for waiting periods at airports?
We keep track of flight arrivals to ensure that the waiting time for your flight is kept down to a minimum. We always allow thirty minutes waiting time from the point at which your flight lands.

Do you charge car park charges for airport pick ups?
If you pay by cash or credit card, then a fee of £10 is automatically added to your fare to cover car parking fees and a maximum of thirty minutes waiting time. If your waiting period is in excess of thirty minutes then you will be charged extra in accordance with the car parking fees.

If I bring a lot of luggage, will it affect my fare?
You are charged per journey, so the amount of luggage you have has no effect on your fare. Please note though that if you do bring a great deal of luggage there will be less room for passengers.

I think I left an item in one of your cars. What should I do?
We make all effort possible to make sure lost items are returned to their owners. Drivers will bring lost items back to our head office where they are securely kept. Contact us on 020 8981 1900 if you feel you left an item in one of our vehicles.

I would like to make a booking but I am abroad and do not have a UK mobile phone
We commonly transport customers from all nations, which means our booking system is set up to accept international numbers. You can book online or call our call centre using your international mobile number.

Can I obtain a receipt if I pay by cash?
If you would like a receipt when you pay by cash, please ask your driver. Please note that such a receipt is not valid for VAT.